图书简介

Preface Acknowledgements Chapter 1 - You can trust what you hear Hearing is our fastest sense, neuroscience and cognitive science What is hearing exactly? So how do we hear? The pathway of sound Frequency, amplitude and the soundtrack to Jaws Sudden noise and Misophonia Silence and heightened arousal Hearing is always switched on Theories of Selective Attention The Cocktail Party Effect ‘Halfalogues’ Hebbrian plasticity How we manage degraded sound Human sound, emotion and the therapeutic relationship Chapter 2 - Phone therapy uncovered The phone therapy setting How help lines differ from phone therapy Limitations and benefits of phone therapy Phone therapy’s greatest attributes Accessibility and inhibition Attentiveness, focus, closeness and safety Anonymity, equality and client participation Phone therapy’s benefits to therapists Main differences between phone and face to face therapy Chapter 3 - Communication and core phone therapy skills Non verbal communication and paralanguage Vocal characteristics – pitch, tone and intonation Uptalk Vocal fry or creaking voice The therapist’s voice The effective therapeutic phone alliance Demonstrating empathy without body language and physical presence Verbal nods Maintaining contact – fast talkers Making and maintaining contact with less communicative clients Personality type Recognising emotions through the client’s paralanguage Crying Silences Anger Psychological processes and disinhibition Therapist disinhibition Assumptions and unconscious bias Chapter 4 – Theoretical modalities used in

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