图书简介

Preface \\ Acknowledgments \\ Introduction \\ PART I • CONTEXT AND CHALLENGES \\ CHAPTER 1 • The Public Service Heritage: People, Process, and Purpose \\ A Day in the Life of Maria Hernandez \\ Some Challenges in Getting and Managing the Right People \\ Some Basic Definitions \\ The Structure and Role of Human Resource Departments \\ Historical and Institutional Context \\ Reforming Government in the Clinton, Bush, Obama, and Trump Years \\ Human Resource Management Principles \\ Ethics and Moral Management \\ CHAPTER 2 • Legal Rights and Responsibilities: Laws Governing the Workplace \\ The Foundations of Employment Law \\ The Employment Relationship \\ Balancing Employer, Employee, and Societal Interests \\ Privacy Issues \\ Pre-employment Investigations: Truth, Personality, Health, Credit, and Criminal Records \\ Discrimination \\ PART II • PROCESSES AND SKILLS: FROM START TO FINISH \\ CHAPTER 3 • Recruitment: From Passive Posting to Social Media Networking \\ Factors in Recruitment: Employer and Applicant Perspectives \\ Recruitment Steps \\ Planning and Approval \\ Position Announcements \\ Recruitment Strategies \\ Enhancing Recruitment Prospects: The Seeker’s Perspective \\ Advancing From Job Seeking to Career Development \\ CHAPTER 4 • Selection: From Civil Service Commissions to Decentralized Decision Making \\ The Bases and Origin of Selection \\ Criteria in Selecting Selection Tests \\ Selection: Four Screening Phases \\ Initial Reviewing and Testing \\ Interviewing and Reference Checks: Narrowing the Pool \\ General Considerations for Those Conducting Interviews \\ Choosing and Negotiation \\ Post-offer and Hiring Issues \\ Appendix: The Professional Commitment Statement for Job Seekers \\ CHAPTER 5 • Position Management: Judicious Plan or Jigsaw Puzzle? \\ Three Types of Personnel Strategies \\ The Origins of Position Classification and Management \\ Job Design and Job Analysis \\ Job and Position Descriptions \\ From Jobs to Job Systems \\ Curbing, Cutting, and Eliminating Workforce \\ CHAPTER 6 • Employee Motivation: Possible, Probable, or Impossible? \\ Pull, Push, or Drive? \\ Human Resource Management and the Climate for Motivation \\ Tools of Motivation \\ CHAPTER 7 • Compensation: Vital, Visible, and Vicious \\ Equity and Expectancy Theory \\ Pay Determination \\ Philosophy: Lead, Match, or Lag \\ The Perennial Pay Debate \\ Labor Market Forces: External Competition \\ Job Content: Internal Consistency \\ Individual Considerations: Fairness and Contributions \\ Implications \\ Appendix: Compensation for Graduate Degrees in Public Affairs and Administration \\ CHAPTER 8 • Employee-Friendly Policies: Fashionable, Flexible, and Fickle \\ Workforce and Workplace Trends \\ Work–Family Programs \\ Health, Safety, and Wellness Programs \\ Flexible Work Arrangements \\ Traditional Benefits: Not-So-Employee-Friendly Trends \\ Implementation, Assessment, and Evaluation \\ Avoiding and Coping With Hostility at Work \\ Best Places to Work \\ Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements \\ Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies \\ Appendix C: Family-Friendly Policies \\ CHAPTER 9 • Training and Development: Exploring New Frontiers \\ General Principles of Learning \\ Training Strategies \\ Organizational Training and Development \\ The Strategic Turn \\ Application: Ethics Training \\ Appendix: Needs Assessment and Evaluation for Training \\ CHAPTER 10 • Appraisal: A Process in Search of a Technique \\ Evolution \\ Appraisal Systems \\ Raters \\ Rating Errors: The Underbelly of Appraisals \\ Improving the Process \\ Disciplinary Systems \\ Appendix: Corrective Actions \\ CHAPTER 11 • Unions and the Government: Protectors, Partners, and Punishers \\ Background: The Context and Evolution of Employee Relations \\ Differing Views of Unions \\ Paradoxes and Contradictions \\ Trends and Variations \\ Appendix A: Tips for Managers When Dealing With Unions \\ Appendix B: Tips for Unions When Dealing With Managers \\ CHAPTER 12 • Collective Bargaining: Structures, Strategies, and Skills \\ Structure, Representation, and Collective Bargaining \\ Bargaining-Related Reforms \\ Hostility vs. Harmony \\ Appendix A: Bargaining Checklist and Observation Sheet \\ Appendix B: Mock Disciplinary Appeal Board Hearing \\ CONCLUSION • The Future as Opportunity, Not Destiny \\ New Technologies, Human Competencies, Failures, and Reforms \\ Taking Responsibility for Paradoxes \\ Public Service as a Calling \\ The Years Ahead \\ Envoi: Dream While Awake \\ Glossary \\ Index \\ About the Authors

Trade Policy 买家须知