图书简介

Preface \\ Acknowledgments \\ Introduction \\ CASES IN ORGANIZATION DEVELOPMENT & CHANGE \\ 1. What Is Organization Development? \\ Every Coin Has Two SidesDonald L. Anderson \\ In Tom’s Office \\ Meeting With Jared \\ Excerpts From Meetings With Jared’s Team \\ Back in Tom’s Office \\ Discussion Questions \\ For Further Reading \\ Sticker Shock in an Organization That Will Not Stick TogetherBarbara A. Ritter \\ Discussion Questions \\ For Further Reading \\ 2. History of Organization Development \\ A Leadership Transition in Corporate FinanceDonald L. Anderson \\ The First Staff Meeting \\ Gathering Additional Data \\ Feedback to Jake \\ Discussion Questions \\ For Further Reading \\ Greencycle PublishingDonald L. Anderson and Jennifer A. Thompson \\ The Organization \\ Scene 1: Acquisitions Staff Meeting \\ Scene 2: Production Staff Meeting \\ Scene 3: Managing Editor’s Office \\ Scene 4: Managing Editor’s Office \\ Scene 5: Arthur’s Staff Meeting \\ Discussion Questions \\ For Further Reading \\ 3. Core Values and Ethics of Organization Development \\ The Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other ChallengesCraig L. Engstrom \\ The Opportunity \\ The Pitch for Covert Data Collection \\ Phase One: The Sociograph \\ Phase Two: Data Collection and Analys \\ Phase Three: Reporting Findings to Executives \\ Discussion Questions \\ For Further Reading \\ References \\ When a Contract Is Not EnoughMargaret DiCocco and Matthew J. Borneman \\ Consulting Organization Overview \\ Overview of the Project \\ The Consultant/Client Interactions \\ Discussion Questions \\ For Further Reading \\ 4. Foundations of Organizational Change \\ Williams & Norton Insurance: Sustaining Customer EngagementLinda Ronnie \\ About Williams & Norton Insurance \\ Leadership at Williams & Norton \\ The Williams & Norton Value Proposition \\ The Dilemma \\ FOCUS 2015 \\ The Change Approach \\ The National Launch of FOCUS 2015 \\ Communicating the Vision and Leading FOCUS 2015 \\ Discussion Questions \\ For Further Reading \\ Acknowledgment \\ AMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win CompetitionBekir Emre Kurtulmus \\ Historical Background From 2000 to 2016 \\ Competitor: Intel \\ NVIDIA \\ AMD: Fighting Back \\ Discussion Questions \\ For Further Reading \\ 5. The Organization Development Practitioner and the OD Process \\ The Venue TheatreDonald L. Anderson and Paul J. Liffengren \\ Current Challenges \\ Discussion Questions \\ For Further Reading \\ When a Team Breaks in TwoScott Dickmeyer \\ Part One: Tim’s Dilemma \\ Part Two: Planning the Intervention \\ Part Three: Crew Members’ Intervention Session \\ Part Four: Post Intervention Meeting \\ Discussion Questions \\ For Further Reading \\ 6. Entry and Contracting \\ Consulting at Indian Hygiene Products Limited: Entry and ContractingDebabrata Chatterjee and T. N. Krishnan \\ Indian Hygiene Products Limited \\ Initial Contact \\ The Study at IHPL \\ The Final Installment of Consulting Fees \\ Discussion Questions \\ For Further Reading \\ Foot Caught in the Door: Healthy Changes in Health Care CompaniesZachary A. Schaefer \\ The Context: Virtual Vitality \\ Unexpected Needs Assessment \\ Wants Versus Needs \\ Unexpected Negotiations \\ Conclusion \\ Discussion Questions \\ For Further Reading \\ 7. Data Gathering \\ Evaluating the Fluidity of Work–Life BalanceDeAnne Priddis and Kristine M. Nicolini \\ Survey Results \\ Next Steps \\ Discussion Questions \\ For Further Reading \\ References \\ Proposing a Data Gathering Strategy at AeroTech, Inc.Donald L. Anderson \\ Discussion Questions \\ For Further Reading \\ 8. Diagnosis and Feedback \\ Simeron Technologies Legal DepartmentDavid W. Moyle \\ Background \\ Anti-Siloization Project Begins \\ Discussion Questions \\ For Further Reading \\ Healthy Sips: Strategic Talent DevelopmentCyndi Huff Gaudet and Heather Mire Annulis \\ Diagnosis of an Organizational Issue \\ Assessing Organizational Needs \\ Creating a Culture for Change \\ Discussion Questions \\ For Further Reading \\ 9. An Introduction to Interventions \\ Diemen Car Interiors: Growth Challenges in a Family FirmRam Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. Botero \\ Diemen Car Interiors History (Founding–1995) \\ Diemen Car Interiors (1995–2007) \\ External Context \\ Diemen Car Interiors Organizational Culture \\ The Family \\ The Decision \\ Discussion Questions \\ For Further Reading and Web Resources \\ Appendix A: Background on the Dutch Culture \\ Where Do We Begin? Selecting an Intervention at the Springfield County Office of Economic DevelopmentDonald L. Anderson \\ The Data Gathering Plan \\ Interview Results \\ Discussion Questions \\ For Further Reading \\ 10. Individual Interventions \\ Internal Workplace Coaching: The Case of BerniceCynthia Roman \\ Introduction \\ Meeting the Client \\ The Second Client Meeting \\ Data Collection and Analysis \\ Data Feedback Meeting \\ The Coaching Process \\ Discussion Questions \\ For Further Reading \\ Leadership Development Through Mindfulness TrainingJeremy P. Fyke and Tim Cigelske \\ Seven Days of Mindfulness \\ The Wrap-Up \\ Discussion Questions \\ For Further Reading \\ 11. Team Interventions \\ The Story Behind the Story: Discovering and Addressing the Real Team ProblemRosemary Maellaro and Jude Olson \\ First Call \\ Your Next Steps \\ Meeting with Denise \\ Discussion Questions \\ For Further Reading \\ Appendix A: Team Effectiveness Survey Results \\ Appendix B: Jim’s Interview Notes \\ Appendix C: Organization Chart \\ Appendix D: Your Interview Notes \\ Decision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational LeaderMaureen Wieland and Jimmie Manning \\ Setting the Scene: A Change in Leadership in a Community Nonprofit \\ The Candidate Selection Meeting \\ Seeking Help: Gaining Support From a Job Search Consultant \\ The Second Candidate Selection Meeting \\ The Decision Meeting \\ Discussion Questions \\ For Further Reading \\ 12. Whole Organization and Multiple Organization Interventions (Part 1) \\ Adjusting the MatrixAmy Kates \\ Overview of SolutionsCo \\ The Matrix \\ Customer Group/Service Line Matrix Working Group \\ Diagnosis \\ Analysis \\ Discussion Questions \\ For Further Reading \\ Global Retirement Strategies, Inc.: A Tale of Two CitiesTom Jasinski \\ A New Leader \\ Significant Risk \\ Harmonious Kickoff \\ Trouble Brewing \\ A Tale of Two Cities \\ Discussion Questions \\ For Further Reading \\ 13. Whole Organization and Multiple Organization Interventions (Part 2) \\ Consolidated Construction Materials Supply—1: A Case Study in Dialogic ODGervase R. Bushe \\ The First MT meeting \\ The Second MT meeting \\ Discussion Questions \\ For Further Reading \\ Consolidated Construction Materials Supply—2: A Case Study in Dialogic ODGervase R. Bushe \\ The Design of the Engagement Event \\ The Next MT Meeting \\ Discussion Questions \\ For Further Reading \\ 14. Sustaining Change, Evaluating, and Ending an Engagement \\ Developing and Using a Dashboard to Monitor and Lead ChangeAlessio Vaccarezza and Salvatore Zappalà \\ Introduction \\ Scene 1: The consultant meets the plant director to propose the use of the dashboard \\ Scene 2: The consultant meets the HR manager \\ Discussion Questions \\ For Further Reading \\ The Change Story of Crown UniversityAlev Katrinli and Bekir Emre Kurtulmus \\ The Establishment of the Undergraduate School (A Big Step for Growth) \\ Change Started in 2011 \\ Discussion Questions \\ For Further Reading \\ 15. Global Issues in Organization Development \\ Utilizing the Tenets of Ubuntu: A Global Organization Development Case StudyPeter Sorensen, Therese Yaeger, and Dalitso Sulamoyo \\ Introduction \\ Background \\ Assessment and Diagnosis \\ Key Findings \\ Discussion Questions \\ For Further Reading \\ References \\ Global Chain of Command: A Japanese Multinational Manufacturer in the United StatesSachiyo Shearman \\ A Phone Call \\ New President’s Decision \\ Discussion Questions \\ For Further Reading \\ 16. The Future of Organization Development \\ Dialogic Organization Development in a Virtual OrganizationKate Woolhouse \\ Discussion Questions \\ For Further Reading \\ References \\ Help for Hip PeopleDonald L. Anderson \\ Discussion Questions \\ For Further Reading \\ EXERCISES AND ACTIVITIES \\ 1. Contracting With a Client \\ 2. Organization Development Practitioner Skills \\ 3. Data Gathering \\ 4. Giving Feedback \\ 5. Resistance to Change \\ 6. Resistance to Change Scale \\ 7. Cynicism About Organizational Change \\ 8. Myers-Briggs Type Indicator \\ 9. Coaching and Individual Instruments \\ 10. Team Values \\ 11. Team Diagnosis and Intervention \\ 12. Team Facilitation \\ 13. Identifying and Changing Organizational Culture \\ 14. Perceived Organizational Innovativeness Scale \\ 15. Designing and Redesigning Organizations \\ About the Editor \\ About the Contributors

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